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+-- Forum: Oxford Dictionary of English iOS (https://forum.mobisystems.com/forumdisplay.php?fid=4)
+--- Forum: How do I?... (https://forum.mobisystems.com/forumdisplay.php?fid=15)
+--- Thread: Unable to activate premium purchase (/showthread.php?tid=1291)
Unable to activate premium purchase - Desert_Dog - 10-20-2022
I followed the directions here https://www.mobisystems.com/help-center/dictionaries/?cat=199&platform=ios&qst=915 but the app still asks me to subscribe on my new phone. I'm using the same account in iOS that I purchased it with.
I even tried the Restore button but that doesn't work either. It thinks for a little while and does nothing.
It still works fine on my old phone.
What should I do next?
Alan
RE: Unable to activate premium purchase - Mary-Ann Support - 10-21-2022
(10-20-2022, 04:53 AM)Desert_Dog Wrote: I followed the directions here https://www.mobisystems.com/help-center/dictionaries/?cat=199&platform=ios&qst=915 but the app still asks me to subscribe on my new phone. I'm using the same account in iOS that I purchased it with.
I even tried the Restore button but that doesn't work either. It thinks for a little while and does nothing.
It still works fine on my old phone.
What should I do next?
Alan
Hello, Alan,
Thank you so much for leaving a comment.
Yes, we are aware of the issue and we are working on fixing it and releasing a new Oxford Dictionary version 15.1 as soon as possible. I will keep you updated.
Thank you once again for your patience.
Best wishes,
RE: Unable to activate premium purchase - Desert_Dog - 10-23-2022
Thank you!
RE: Unable to activate premium purchase - Mary-Ann Support - 10-26-2022
(10-23-2022, 11:12 PM)Desert_Dog Wrote: Thank you!
Hello,
Thank you as well!
We have released a fix, you should be able to restore your purchase by tapping on the "restore" option.
Kind regards,
RE: Unable to activate premium purchase - grayserena - 11-24-2022
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RE: Unable to activate premium purchase - Truesdale1159 - 12-07-2022
Hi, Thank you for your feedback. If you are unable to activate your premium purchase at this time, please try again later. I got it! Andersen
RE: Unable to activate premium purchase - alishakihn - 02-27-2023
You may not know you have more than one installed. Installing two versions may cause activation conflicts. Flappy Bird
RE: Unable to activate premium purchase - salmawisoky - 03-03-2023
Try deleting the carrier profiles you have saved on your iPhone. Drift Boss
RE: Unable to activate premium purchase - helendam23 - 03-15-2023
I also had Unable to activate premium purchase , and then I had to retry a few times to get it to work, please try again. sinister squidward
RE: Unable to activate premium purchase - bruti785kurwa - 04-19-2023
(10-20-2022, 04:53 AM)Desert_Dog Wrote: I followed the directions here https://www.mobisystems.com/help-center/dictionaries/?cat=199&platform=ios&qst=915 but the app still asks me to subscribe on my new phone. I'm using the same account in iOS that I purchased it with.
I even tried the Restore button but that doesn't work either. It thinks for a little while and does nothing. Minesweeper
It still works fine on my old phone.
What should I do next?
Alan
I can't even register it. It always gives invalid error!