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How do I report an issue?

Subject İnformation
Author Mary-Ann Support Replies 4
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How do I report an issue?
#1
Hello, 

Does the dictionary app not work as it is expected? You do not need to worry, as you can easily report any bug, crash, feature problem and content issue you may have.

We would just need as many details as you can provide, so we can work to reproduce the issue and provide detailed information to our development team. 

The general information we would need is: 
1. The exact name of the product
2. The exact version of the product
3. The make and model of your device
4. the iOS OS version
5. Screenshots or video documentations are appreciated as they give us an exact perspective of the problem. 
6. Exact steps you went through so we can reproduce the issue

Please make sure: 
1. Always use the latest build
2. Be sure to blur any personal information you may have just in case

We do appreciate every single report and we take time to hear/read out each and every one. 

Thank you in advance. Smile
-MobiSystems Support Team-
Emails you can reach us at: dictionaries-android@mobisystems.com/ dictionaries-ios@mobisystems.com
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#2
Thank you so much for sharing this information with us. 
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#3
Currently I have not had any problems.
phoodle
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#4
Thank you for informing us. But I still have trouble reporting bugs.
                                                                                                                                                                                                                                                                     phoodle
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#5
(08-11-2022, 01:38 AM)billie34sd Wrote: Thank you for informing us. But I still have trouble reporting bugs.
                                                                                                                                                                                                                                                                     phoodle

Hi there, 

Thank you for your reply! 

Please let us know what the issue seems to be. You can write to us at dictionaries-ios@mobisystems.com. 

Best regards,
-MobiSystems Support Team-
Emails you can reach us at: dictionaries-android@mobisystems.com/ dictionaries-ios@mobisystems.com
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