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Unable to activate premium purchase

Subject İnformation
Author Desert_Dog Replies 5
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Unable to activate premium purchase
#1
I followed the directions here https://www.mobisystems.com/help-center/...os&qst=915 but the app still asks me to subscribe on my new phone. I'm using the same account in iOS that I purchased it with.

I even tried the Restore button but that doesn't work either. It thinks for a little while and does nothing.

It still works fine on my old phone. 

What should I do next?

Alan
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#2
(10-20-2022, 04:53 AM)Desert_Dog Wrote: I followed the directions here https://www.mobisystems.com/help-center/...os&qst=915 but the app still asks me to subscribe on my new phone. I'm using the same account in iOS that I purchased it with.

I even tried the Restore button but that doesn't work either. It thinks for a little while and does nothing.

It still works fine on my old phone. 

What should I do next?

Alan

Hello, Alan, 

Thank you so much for leaving a comment. 

Yes, we are aware of the issue and we are working on fixing it and releasing a new Oxford Dictionary version 15.1 as soon as possible. I will keep you updated. 

Thank you once again for your patience. 

Best wishes,
-MobiSystems Support Team-
Emails you can reach us at: dictionaries-android@mobisystems.com/ dictionaries-ios@mobisystems.com
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#3
Thank you!
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#4
(10-23-2022, 11:12 PM)Desert_Dog Wrote: Thank you!

Hello, 

Thank you as well! 

We have released a fix, you should be able to restore your purchase by tapping on the "restore" option. 

Kind regards,
-MobiSystems Support Team-
Emails you can reach us at: dictionaries-android@mobisystems.com/ dictionaries-ios@mobisystems.com
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#5
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#6
Hi, Thank you for your feedback. If you are unable to activate your premium purchase at this time, please try again later. I got it! Andersen
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